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Author Topic: 7-eleven ATM stole my money from debit card  (Read 11563 times)
FFlorida
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7-eleven ATM stole my money from debit card
« on: June 03, 2009, 12:48:23 pm »

I am about to cry today. I went to 7-eleven store to withdraw my last bit of money on this earth  from my Paypal debit card to pay my past due water bill. I made the ATM transaction and when it was about to dispense the money, the machine hung up and never dispensed my cash.

I called the store manager over and his solution was to pull the plug from the machine and tell me the transaction probably didn't go through.

I went home and checked my Paypal and sure enough the money was debited from my account. So I go back to 7-11 and they tell me to call the ATM company number which I do and some guy asks me for the last four digits of my card. I give him the digits and he says he sees that the ATM never dispensed the money and that I will have to call Paypal and have them mail me some form he said is "Federal REgulation" and wait for the investigation. This will probably take six months.

WTF? My money was stolen, robbed. I feel like somebody broke into my house and robbed me. I needed that money today, not six months from now.,

I'm at my wit's end with this.

-Frustrated in Florida
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LloydWilliams
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Re: 7-eleven ATM stole my money from debit card
« Reply #1 on: September 25, 2009, 01:21:15 am »

Sorry to hear your dilema but I hope you learned never to use an ATM at a 7-11 store or any other convenience store that does not manage their own machines. I learned the hard way now I only use my ATM  at my bank or at a POS (point of sale) terminal that allows you to get cash back such as your local grocery store.

Also, never, ever, ever put your ATM card into a machine that takes hold of the card during the transaction and then returns it to you unless you want to risk having your card disappear.

These days with all the banking scams going on, cash is king.
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TomCA
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Re: 7-eleven ATM stole my money from debit card
« Reply #2 on: October 08, 2009, 08:39:23 am »

I was under the impression that 7-11 actually owns the ATM's in their locations.

Sorry to hear this horror story. Now I will never use a 7-11 ATM ever again.
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Noblitz
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Re: 7-eleven ATM stole my money from debit card
« Reply #3 on: April 07, 2010, 02:23:46 pm »

7-Eleven didn't steal anything from you. You allowed it to happen. I bet you were using somebody else's debit card in the first place.
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GETreal
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Re: 7-eleven ATM stole my money from debit card
« Reply #4 on: May 04, 2010, 12:57:01 pm »

Don't ever use convenience store ATM machines.

Convenience stores are a hub for criminals. That's why cops prowl those places. 

After seeing the employees in 7-11 or other convenience stores, it's best to use cash and remember to count your change.
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John Smith
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Re: 7-eleven ATM stole my money from debit card
« Reply #5 on: May 17, 2010, 02:59:07 am »

Hi, Sorry but i am not agree with you.


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donaldjustine13
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Re: 7-eleven ATM stole my money from debit card
« Reply #6 on: June 30, 2010, 01:25:11 pm »

Some of ATM have installed some fraud gadgets in the machine by those criminal people so the money can't be seen by the client. So, criminals could check the gadget that they have installed while the cash is there.
« Last Edit: July 01, 2010, 09:57:44 pm by donaldjustine13 » Logged
metalbasex
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Re: 7-eleven ATM stole my money from debit card
« Reply #7 on: June 30, 2010, 08:17:19 pm »

I think that was happening mostly at gas pumps in Florida. The ATM machines at 7-11 stores are notorious for not dispensing cash. If possible, always use your own bank's ATM machines or use one  at a large grocery store.
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KirstyH
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Re: 7-eleven ATM stole my money from debit card
« Reply #8 on: October 19, 2010, 12:38:56 am »

Wow, that's a horrible thing to have happen. Were you ever able to fix this issue?
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beargy11
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Re: 7-eleven ATM stole my money from debit card
« Reply #9 on: October 26, 2010, 01:55:01 pm »

I can't imagine this happening but believe that it did ... I always try to use my bank for any debit withdraw/deposit ... I just don't trust any other banks ... I also don't really trust the ATM, just too much that could go wrong and has
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Equations8
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Re: 7-eleven ATM stole my money from debit card
« Reply #10 on: October 29, 2010, 10:52:49 am »

If you contact PayPal and they start an investigation into your problem they have to conclude the investigation within 45 days. It doesn't take 6 months. Plus, while the investigation is going on they will credit your account for the amount in dispute within 10 days of filing the complaint.  Don't give up.  It is very likely you can get this problem resolved.
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Re: 7-eleven ATM stole my money from debit card
« Reply #11 on: February 29, 2012, 03:51:54 am »

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